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VT 9-1-1 40 Hour Call Taker Training

  • Coordinator: Ken Hawkins
  • Length of course: 5 days
  • Course hours: 0800-1630
  • Location:  Vermont Police Academy
  • Dates: September 12 - 16, 2016
  • Tuition:
    • Commuting: $89.50
    • Overnight: $243.50
  • Registration:  To register contact the Vermont Police Academy at 802-483-6228, ext. 10.  Standard in-service training application required.
  • Pre-requisites: None

Minimum number to hold class: 8
Maximum number in class: 20

A requirement for VT 9-1-1 call-taker certification, this course covers a wide range of subjects and utilizes actual 9-1-1 calls to expose students to a wide range of emergency and non-emergency calls.  The course includes units on the following subjects

  • Communications, telephone techniques and information gathering
  • Vermont 9-1-1 operating procedures
  • Stress identification and management
  • Liability, legal concepts and perception
  • Role of the call-taker
  • Introduction to law enforcement emergency communications
  • Special call handling for domestic violence, suicide, hostage and terrorism threats and incidents
  • Introduction to fire service emergency communications
  • Hazardous material recognition, questioning and call handling
  • Emergency Medical Dispatch