- Coordinator: Ken Hawkins
- Length of course: 5 days
- Course hours: 0800-1630
- Location: Vermont Police Academy
- Dates: September 12 - 16, 2016
- Tuition:
- Commuting: $89.50
- Overnight: $243.50
- Registration: To register contact the Vermont Police Academy at 802-483-6228, ext. 10. Standard in-service training application required.
- Pre-requisites: None
Minimum number to hold class: 8
Maximum number in class: 20
A requirement for VT 9-1-1 call-taker certification, this course covers a wide range of subjects and utilizes actual 9-1-1 calls to expose students to a wide range of emergency and non-emergency calls. The course includes units on the following subjects
- Communications, telephone techniques and information gathering
- Vermont 9-1-1 operating procedures
- Stress identification and management
- Liability, legal concepts and perception
- Role of the call-taker
- Introduction to law enforcement emergency communications
- Special call handling for domestic violence, suicide, hostage and terrorism threats and incidents
- Introduction to fire service emergency communications
- Hazardous material recognition, questioning and call handling
- Emergency Medical Dispatch