Communications

Spillman Dispatcher Training Course

• Length of Course: 1 day (8 hours)
• Course Hours: 0830 – 1630 hours
• Location: Vermont Police Academy (computer lab)
• Coordinator: Kenneth Hawkins
• Dates:
  • April 26, 2016
  • July 19, 2016
• Tuition: Commuting - $18.00
• Enrollment: Police & dispatchers only

• Registration: Fax the in-service registration form (Word or PDF) to 802-483-2343 or email it to our registrar at gail.williams@vermont.gov

Course Description 

The Spillman Pre-Training Checklist is a new required form that must be completed and submitted prior to attending this Course. Instructions for this form can be found here.

This course is mandatory requirement for all Dispatchers within 60 days of hiring date. As such it will be offered monthly.

1. Introduction to the Spillman System
2. Log on / off
3. Names Table Search
4. Names Table Entry
5. Vehicle/Property Search and Entry
6. CAD (Computer Aided Dispatch) Instruction

Communication Training Officer Certification Course

• Coordinator:  Ken Hawkins
• Length of course: 24 hours
• Course hours:  0830 – 1630 hours
• Location:  Vermont Police Academy
• Date:  November 21 - 23, 2016
• Tuition:
  • Vermont:  None 
  • Out-of-state:  Commuting: $116.00, Overnight: $272.00                                              
• Pre-requisites:
  • The Emergency Communication Dispatcher seeking to become a CTO must:
  • Have a minimum of TWO YEARS experience as an Emergency Communication Dispatcher.
  • Have approval by the agency head, 
  • A strong desire to teach new officers, and 
  • Have the attributes of a successful CTO, which includes being professional, knowledgeable, committed, ethical, and fair.
• Registration: Fax the in-service registration form (Word or PDF) to 802-483-2343 or email it to our registrar at gail.williams@vermont.gov

The Communication Training Officer has a significant impact on the individual trainee in terms of imprinting attitudes, style, values, and ethics in carrying out the duties of policing that will remain with the officer throughout a career.

- California Post  

The Communication Training Officer Program (CTOP) provides for the initial formal and informal training specifics of the day-to-day dispatch operations.  The CTOP also introduces the trainee to the internal operation of an Agency including the agency’s policies and procedures.  For the agency, the CTOP is also part of the hiring process.  

Imperative to this program is the Communication Training Officer (CTO). 

The Communication Training Officer Certification Course (CTOCC) is designed for the dispatcher who is seeking certification as a CommunicationTraining Officer.  This course, although developed from the FTO San Jose (CA) Model, is Vermont oriented.

Subjects included in this course:  

• History and development of the program; 
• The CTO process; 
• The role of the CTO; 
• Leadership models; 
• CTO liability issues; 
• Ethics and being a CTO; 
• Standardized evaluative procedures and forms; 
• The adult learning model; and 
• Vermont’s CTO certification process;

Practical exercises will be utilized to fine-tune important demonstrative areas.

Successful completion of the CTOCC will be based on class participation and passing a graded teaching exercise at the conclusion of the school.

• Coordinator: Ken Hawkins
• Length of course: 5 days
• Course hours: 0800-1630
• Location:  Vermont Police Academy
• Dates: September 12 - 16, 2016
• Tuition:
  • Commuting: $89.50
  • Overnight: $243.50
• Registration:  To register contact the Vermont Police Academy at 802-483-6228, ext. 10.  Standard in-service training application required.
• Pre-requisites: None

Minimum number to hold class: 8
Maximum number in class: 20

A requirement for VT 9-1-1 call-taker certification, this course covers a wide range of subjects and utilizes actual 9-1-1 calls to expose students to a wide range of emergency and non-emergency calls.  The course includes units on the following subjects

• Communications, telephone techniques and information gathering
• Vermont 9-1-1 operating procedures
• Stress identification and management
• Liability, legal concepts and perception
• Role of the call-taker
• Introduction to law enforcement emergency communications
• Special call handling for domestic violence, suicide, hostage and terrorism threats and incidents
• Introduction to fire service emergency communications
• Hazardous material recognition, questioning and call handling
• Emergency Medical Dispatch

NCIC Full-Service Terminal Operator

Length of course: 8 hours
Course hours: 0830 – 1630 hrs.
Location: Vermont Fire Academy
Date: July 20, 2016
Point of Contact: TC Ken Hawkins
Tuition: $17.00 (lunch & materials included)

Registration: Fax the in-service registration form (Word or PDF) to 802-483-2343 or email it to our registrar at gail.williams@vermont.gov

The Vermont Criminal Information Center (VCIC) will provide basic terminal instruction in VLETS, NLETS and NCIC for newly hired full or part-time dispatchers or officers who have not been NCIC certified within six (6) months of hire. The course runs from 0830 to 1530 hours and the NCIC certification examination will be administered from 1530 to 1630. Sign up early as space is limited.

Spillman Officer Training Course

• Length of Course: 1 day (8hours)
• Course Hours: 0830 – 1630 hours
• Location: Vermont Police Academy (computer lab)
• Coordinator: Kenneth Hawkins
• Dates:
  • April 12, 2016
  • June 7, 2016
• Tuition: Commuting - $18.00
• Enrollment: Police & dispatchers only

Registration: Fax the in-service registration form (Word or PDF) to 802-483-2343 or email it to our registrar at gail.williams@vermont.gov

Course Description

The Spillman Pre-Training Checklist is a new required form that must be completed and submitted prior to attending this Course. Instructions for this form can be found here.

This class is only mandatory for officers requiring access to add/modify Names, Vehicle, Property tables. Access to Narratives is allowed by default. As such it is offered bi-monthly.

1. Introduction to the Spillman System
2. Log on / off
3. Names Table Search
4. Names Table Entry
5. Vehicle/Property Search and Entry
6. Law Incident Entry and Modification
7. Narrative Entry

• Coordinator:  Ken Hawkins
• Length of course: 24 hours
• Course hours:  0830 – 1630 hours
• Location:  Vermont Police Academy
• Date:  February 24-26, 2016
• Tuition:
  • Commuting: $65.50
  • Overnight:   $143.50                                         
• Pre-requisites: The Emergency Communication Dispatcher seeking to become a CTO must:
  • Have a minimum of two years experience as an Emergency Communication Dispatcher.
  • Have approval by the agency head,
  • A strong desire to teach new dispatchers, and
  • Have the attributes of a successful CTO, which includes being professional, knowledgeable, committed, ethical, and fair.

Registration

Fax the in-service registration form (Word or PDF) to 802-483-2343 or email it to our Registrar at Gail Williams

Course Description

"The Communication Training Officer has a significant impact on the individual trainee in terms of imprinting attitudes, style, values, and ethics in carrying out the duties of policing that will remain with the officer throughout a career."
- California Post

The Communication Training Officer Program (CTOP) provides for the initial formal and informal training specifics of the day-to-day dispatch operations.  The CTOP also introduces the trainee to the internal operation of an Agency including the agency’s policies and procedures.  For the agency, the CTOP is also part of the hiring process.  

Imperative to this program is the Communication Training Officer (CTO).

The Communication Training Officer Certification Course (CTOCC) is designed for the dispatcher who is seeking certification as a Communication Training Officer.  This course, although developed from the FTO San Jose (CA) Model, is Vermont oriented.
Subjects included in this course:  

History and development of the program;

• The CTO process
• The role of the CTO
• Leadership models
• CTO liability issues
• Ethics and being a CTO
• Standardized evaluative procedures and forms
• The adult learning model
• Vermont’s CTO certification process

Practical exercises will be utilized to fine-tune important demonstrative areas.

Successful completion of the CTOCC will be based on class participation and passing a graded teaching exercise at the conclusion of the school.